Privacy Policy

Last updated: 8.4.25

1. Introduction

un/done (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit undone.com and interact with our services. If you do not agree with this policy, please do not use our site.

2. Information We Collect

  • Personal Information: Name, email, shipping and billing address, phone number, payment details (e.g. during checkout or account registration).

  • Non‑Personal Information: Browsing behavior, IP address, device and browser data, cookies and analytics data.

3. How We Use Your Information

We use your data to:

  • Process orders and handle customer service.

  • Send transactional messages (order confirmations, shipping updates).

  • Share optional marketing updates (if you opt‑in).

  • Analyze and improve site performance.

  • Prevent fraud and abuse.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage or disable cookies through your browser settings. You’ll also see a cookie consent banner when you first visit our site.

5. Sharing Your Information

We may share data with trusted third parties who support our business, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers

  • Email and marketing platforms (only with consent)

  • Analytics platforms (e.g., Google Analytics)

These partners are contractually bound to use data only for the purposes we specify. We never sell your personal information.

6. Security & Retention

We take reasonable measures to protect personal data, including encryption and access controls. We retain your data only as long as necessary to fulfill the purposes described or as required by law—for example, for order fulfilment or tax reporting.

7. Your Choices & Rights

Depending on your jurisdiction (e.g., under GDPR, CCPA):

  • You may request access to, correction, or deletion of your personal information.

  • You may opt‑out of marketing communications at any time.

  • You have the right to limit or object to our use of your data in certain cases.

8. Data Transfers

If your data is processed or transferred outside your jurisdiction (e.g. to U.S. servers), we ensure appropriate safeguards are in place as required by applicable privacy laws.

9. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If you believe a child has provided us with data without parental consent, please contact us and we will delete it promptly.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please email: info@shopundone.com.